Privacy Policy

Privacy Policy

Privacy Policy Overview

This Privacy Policy discloses the privacy practices of THE CLAIMS CENTER LLC (“TCC”, “us,” or “we”). We are committed to keeping personal information collected accurate, confidential, secure and private. Our privacy policy demonstrates our commitment to fulfill those privacy standards.

TCC website is located at www.theclaimscenter.com (its "website") is not intended for individuals less than the age of eighteen and THE CLAIMS CENTER LLC does not knowingly collect data relating to individuals less than the age of eighteen.

We do not sell and will not sell your personal information.

Questions, comments, and complaints about TCC’s data practices can be submitted to:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone Number: 888-671-1175 x1724
Mailing Address:
The Claims Center LLC
P.O. Box 948339
Maitland, FL 32794

Information We Collect

We may have collected the following categories of personal information from individuals within the last 12 months:

How We Use Your Information

We may use your personal information for one or more of the following business purposes:

•     To fulfill or meet the reason you provided the information. For example, if you share your personal information to make a payment, we will use that information to process your payment.

•     Performing services on behalf of the business or service provider, including maintaining or servicing records, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, or providing similar services on behalf of the business or service provider.

•     To provide you with information or services that you request from us.

•     To respond to law enforcement requests and as otherwise permitted by applicable law, court order, or governmental regulations.

Personal information remains part of our records until we determine the information is no longer needed, or we are required by law to delete such information.  We will collect the minimum amount of data necessary to perform the services on behalf of the client, business or service provider.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.  We do not sell and will not sell your personal information.

How We Collect Your Information

We collect most of this personal information directly from our clients for whom we provide services to, as well as from you by telephone, written correspondence through the mail, email or fax, by viewing public social media/network pages, or other information available online. However, we may also collect information:

• From publicly accessible sources (e.g., property records or court records);
• From your transactions with us;
• From our service providers (e.g., letter vendor, location vendors, payment processing vendors, and/or electronic signature service provider);
• Directly from a third party (e.g., third parties contacted during location activities pursuant to 15 U.S.C. §1692b, such as your friends, neighbors, relatives, and/or employer);
• Consumer reporting agencies (CRAs)
• From a third party with your consent (e.g., your authorized representative and/or attorney); and
• From activity on our website.

How We Share Your Information

THE CLAIMS CENTER LLC may share personally identifiable information it collects with its employees who need to know that information provides you service. Except as provided below, THE CLAIMS CENTER LLC does not share or disclose any personally identifiable information to any company or marketing group external to TCC. THE CLAIMS CENTER LLC may share your personal information with third parties to the extent it is reasonably necessary to perform services and manage information on behalf of the client, business or service provider, verify employment, determine location, process payment, fulfill a transaction, provide customer service, or as otherwise authorized by law.

Further, THE CLAIMS CENTER LLC may disclose personally identifiable information (I) to another entity with which THE CLAIMS CENTER LLC enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or in connection with litigation brought against, or on behalf of, TCC, where appropriate, (iii) to a third party if determined by THE CLAIMS CENTER LLC in its sole judgment that such disclosure is appropriate to protect the life, health, or property of THE CLAIMS CENTER LLC or any other person or entity, all in compliance with applicable law, (iv) to third parties as authorized or designated by you, or (v) to conduct any other legitimate business activity not otherwise prohibited by law. The foregoing is not intended to obviate or displace any legal obligations or duties applicable to TCC.

E-mail posted or sent to THE CLAIMS CENTER LLC may not be secure against interception by unauthorized individuals. To protect against interception by unauthorized individuals, or because we cannot verify your identity, we may be unable to respond to e-mail requests concerning our services unless you have requested or authorized us to do so.

Your Choices

THE CLAIMS CENTER LLC offers you certain choices in connection with the personal data it collects from you, including:

You’re THE CLAIMS CENTER LLC Profile: You may review, update and correct your contact information, including your telephone number and email address, after logging in to the website, or by calling our office.

Your Payments: You can elect not to utilize the payment portal of TCC' website and not to make payments via credit card or check.

If you have any questions regarding any of these choices, please contact TCC.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone Number:888-671-1175 x1724
Mailing Address:
The Claims Center LLC
P.O. Box 948339
Maitland, FL 32794

How Long We Keep Your Information

THE CLAIMS CENTER LLC will retain your personal data until we determine the information is no longer needed, or as otherwise required by law. THE CLAIMS CENTER LLC thereafter deletes or anonymizes such information in accordance with applicable laws.

How We Protect Information

THE CLAIMS CENTER LLC endeavors to and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control. The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

The confidentiality of any communication or material transmitted to or from THE CLAIMS CENTER LLC via the website or via e-mail cannot be, and is not, guaranteed.  You acknowledge that the technical processing and transmission of the website’s content may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to confirm and adapt to technical requirements of connecting networks or devices. 

If any questions arise about security, please contact THE CLAIMS CENTER LLC using the information provided above.

California Residents - Your Legal Rights

• The right to access personal information – You have the right to request access to your personal information that we collected about you, subject to certain exceptions.
• The right to request deletion of personal information –You have the right to request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which THE CLAIMS CENTER LLC will disclose to you.
• The right to non-discrimination - We will not discriminate against you if you exercise any of these rights.
• The right to an authorized agent – You can designate an authorized agent to make any of these requests by providing your express written authorization. We must be able to verify your identity and the authorization must include the authorized agent’s name, address, telephone number, and email address (for providing the personal information collected or to respond to a request for deletion).

If you wish to exercise any of these rights, please contact THE CLAIMS CENTER LLC by doing one of the following:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone Number: 888-671-1175 x1724
Mailing Address:
The Claims Center LLC
P.O. Box 948339
Maitland, FL 32794

If you choose to contact directly by [email/phone/in writing], you will need to provide us with:

• Enough information to identify you [e.g., your full name, address and customer or matter reference number];
• Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
• Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide while visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Notice Changes

THE CLAIMS CENTER LLC may change this Privacy Notice at any time. Notice of any new or revised Privacy Notice, as well as the location of the new or revised statement, will be posted on the website after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Notice since their last visit.

Last Updated: [2/10/2020]